LOST WORLD OF TAMBUN – FREQUENTLY ASKED QUESTIONS

What attractions are at Lost World of Tambun?

Lost World Amusement Park, Lost World Water Park, Lost World Tiger Valley, Lost World Petting Zoo, Lost World Tin Valley, Lost World Hot Springs & Spa and Lost World Adventure Park

What are the height requirements for the rides?

Lost World Hot Springs and Spa

Saphira’s Lair: Must be 75cm tall

Saphira’s Baby Pool: Must be 45cm tall

Infinity Pool: Must be 90cm tall

Saphira’s Twisters: Must be 130cm tall

Lost World Water Park

Jungle Wave Pool: 180cm to 500cm

Cliff Racer: Must be 110cm tall

Tube Raiders: Must be 110cm tall

Lost World Amusement Park

Stormrider & Dragon Flights: Must be 110cm tall

Giddy Galleon & Lupe’s Adventure: Must be 110cm tall, children above 90cm must be accompanied by adult 18 years old and above

Perak Parade: Must be 120cm tall, children must be accompanied by adult 18 years old and above

Lost World Adventure Park

Zip Line: 120cm to 210cm, children must be above 8 years old

13 High Rope Course: 120cm to 210cm, children must be above 12 years old

Other Activities

Horse Riding: Must be 120cm tall

Kayak: Children 7 to 12 years old need to be accompanied by adult

What attractions might be closed during my visit?

We announce any attraction closure on our Facebook page.

What are the ticket prices?

The admission ticket to theme park is priced at RM100 (Adult) and RM93 (Child/ Senior Citizen). Saved up to 10% when you purchased your tickets online.

As for Malaysians, MyKad rates is RM70 for Adult and RM62 for Child/ Senior Citizen.

Children heights below 90cm is complimentary.

Ticket inclusive access to:

Lost World Amusement Park  

Lost World Water Park  

Lost World Tiger Valley  

Lost World Petting Zoo  

Lost World Tin Valley

Lost World Hot Springs & Spa  

Lost World Hippo Kingdom

The walk in rates to Hot Springs Night Park (6pm to 11pm) is priced at RM60 for Adult and RM52 for Child/ Senior Citizen. Saved up to 10% when you purchased your tickets online.

As for Malaysians, MyKad rates is RM50 for Adult and RM42 for Child/ Senior Citizen.

View complete rates (including pay per rides and locker) at our tickets and rentals page.

Why should I buy my tickets online?

Buying online is the secure and convenient way to get your tickets.

You can save time and money (10% discount from walk in rate) by purchasing tickets in advance online instead of walk in.

Do you offer pass?

Yes, we offer 2 passes.

  1. Annual pass to hot springs & spa by night, 6pm to 11pm. Pass can be purchased via our online store, RM100 for new members.
  2. Ultimate Pass, the pass with unlimited access to Sunway Lagoon and Sunway Lost World Of Tambun all year round. RM388 for Malaysians and RM588 for Non-Malaysian, more info here.

Find out more: https://sunwaylostworldoftambun.com/pass/

I currently have an annual pass, how do I renew?

You may either renew your annual pass at RM 90* for a year at in park pass counter and roving locations. Follow our Facebook page for roving schedule.

*Prices are subject to change without notice.

Why is the price online lower than the walk in price?

The online price is an advance purchase price that is not available at walk in. You may purchase your ticket online now at our online store, but we recommend completing your purchase at least 24 hours in advance of your visit to allow your transaction to be processed. A confirmation will be sent to your email, one from iPay88 and another with an order no. Kindly print out the one with order no. as printed E-Ticket(s) must be produced prior to entering Lost World of Tambun.

Further details read here: http://sunwaylostworldoftambun.com/online-policy/

Can I buy tickets on the same day that I wish to visit the park?

Yes, you can purchase the ticket when you walk in the park.

Please note for online ticket however must be complete at least 24 hours in advance of your visit to allow your transaction to be processed. You will then receive two emails, one from iPay88 for the Transactions ID and another for the receipt that contains the Order No. Kindly print out the one with Order no.

Further details read here: http://sunwaylostworldoftambun.com/online-policy/

Where do I check for the latest promotion?

All our exclusive deals and promotions are available here: http://sunwaylostworldoftambun.com/promotions/.

Can I buy tickets prior to arriving at Lost World of Tambun?

Yes, you can buy your tickets in advance through our online store and save money vs walk in rate.

Buying your tickets in advance will maximize your convenience, when you arrive at Lost World of Tambun, you’ll head to the dedicated online ticket counter right to the main entrance.

Do I have to purchase a ticket for my baby?

Children heights below 90cm are allowed to enter the park for free.

Do you offer group discounts?

For group discount for 30 people and more, kindly email the following details to lostworldoftambun@sunway.com.my 1 week prior visit date.

Full name:

Company/ School:

Address:

Contact no:

Fax no:

Email address:

Tentative date:

No of people:

Can I buy tickets through a third party reseller?

Pleased be advised that we are unable to verify nor guarantee the validity or authenticity of tickets not purchased directly through us. For ticket purchases via a third party online platform, you would have to refer to their terms and conditions (for eg. booking must be made prior visit date).

If you are hesitant about purchasing from any third party online platform, we recommend that you purchase tickets directly through our website.

What are the preferred modes of payment?

For your convenience, a variety of payment methods are accepted including cash and credit/debit cards.

Are tickets refundable?

We regret to inform you that tickets sold are non-refundable.

Who can I contact if I have questions about tickets?

For any questions or issues you have regarding tickets purchased, kindly contact us at +605 542 8888 or email lostworldoftambun@sunway.com.my.

Where are you located?

Lost World of Tambun is located in Tambun Ipoh, Perak, just 2 hours driving distance from Kuala Lumpur as well as Penang.

Our address is: No. 1, Persiaran Lagun Sunway 1, Sunway City Perak, Ipoh, 31150 Ipoh, Perak, Malaysia.

For more information to travel by bus, flight or train, please see our getting here page.

How much is the parking fee?

The rate per entrance is RM1.

*Prices are subject to change without notice.

What are the park Operating Hours?

The theme park is open 11am to 6pm on weekday and 10am to 6pm on Weekends, School & Public Holidays. Every Tuesday is closed, except on Malaysian school & public holidays.

Lost World Hot Springs & Spa by Night is open daily 6pm to 11pm.

Is there ATM at the park?

Yes, Maybank cash machine is located outside the theme park at the entrance.

Do you have locker facilities?

Yes, we do. Lockers are multiple time usage with 3 sizes: small, medium and large. They are limited to availability.

View tickets and rentals page for rates.

Do you rent strollers and/or wheelchairs?

Yes, baby strollers and wheelchairs are available for rent inside the park. The rental fee for baby stroller is RM20, wheelchair is RM 20 and motorised wheelchair is RM30.

Are pets allowed in the park?

Pets are strictly prohibited to enter the park.

Where can I obtain the park map?

The Lost World of Tambun map can be downloaded here or are available at the theme park ticket counter.

Can we hold events, parties and meeting within Lost World of Tambun?

Yes, view our event page for information on our facilities. Please contact our Sales Representatives for the arrangement.

Ipoh Sales Office

Tel: 05-542 8888 Ext:208 / 202, Email: lwot_ipso@sunway.com.my

Penang Sales Office

Tel: 04-380 3068, Email: lwot_pgso@sunway.com.my

Kuala Lumpur Sales Office

Tel: 03-5631 1411, Email: lwot_klso@sunway.com.my

Are there hotel accommodations nearby?

Yes, Lost World hotel is located in front of the theme park. View the rates on our hotel page or contact our reservation team directly at 05-5408801/02 or email to lwhreservation@sunway.com.my.
Each night stay comes with 2 complimentary tickets to Lost World Hot Springs & Night Park.

What are the rates for hotel stay?

View the rates on our hotel page or contact our reservation team directly at 05-5408801/02 or email to lwhreservation@sunway.com.my.

What is the benefit of staying at Lost World Hotel?

Fantastic room facilities including free WiFi internet access, complimentary breakfast, 2 Lost World Hot Springs & Night Park tickets and more. View our hotel page for more information.

What is glamping?

Is a fusion of simple luxuries and camping under the stars. Beds, breakfast and toilet facilities are provided. Click our glamping page for rates and more information.

How do I book for Glamping?

Kindly contact Lost World Hotel reservation team at 05-5408801/ 05-5408802 or email: lwhreservation@sunway.com.my.

*Tents are subject to availability upon reservation.

Are there items I can’t bring into the park?

For your safety we have strict security procedures at the theme park and ask for your understanding and cooperation. All bags, backpacks or packages will be inspected prior to entering the theme park.

The following items are not permitted: any type of weapon, glass object, sharp object and outside food & beverage (except for infants or those with special medical needs).

View our complete park rules here.

Can I bring food and drinks into the park?

No outside food and beverage is allowed in the park, except for infants or those with special medical needs.

We offer a variety of delicious food for our guests to enjoy throughout our property, find out the list of dining place at our dining page.

Are the food sold within the park Halal?

Yes, our food are Halal. View our certification here.

Do you have a smoking policy?

Yes, for the comfort and safety of all park visitors, common areas are smoke free. Smoking and vaping are permitted in our designated smoking area only.

Please ask one of our friendly staff for smoking location.

Can I leave and re-enter the park?

Lost World of Tambun entrance ticket is only valid for a single entry. No readmission is allowed.

What should I wear in Lost World of Tambun?

We encourage our guest to wear swimming attire to enjoy our pools to the fullest. You can wear attire with Lycra or Nylon material (these are the non-absorbent material which is suitable for swimming). Please refer to our swimming attire guide.

Is there career opportunity at Lost World of Tambun?

Kindly refer to http://sunwaylostworldoftambun.com/career/ and send your resume to lostworldoftambun@sunway.com.my.