Online Ticketing Policy

THE FOLLOWING TERMS AND CONDITIONS APPLY TO YOUR ACCESS AND THE USE OF THIS ONLINE TICKETING AND THE SERVICES PROVIDED HEREIN BY SUNWAY LOST WORLD WATER PARK SDN BHD. BY ACCESSING ANY PAGE OF THIS ONLINE TICKETING AND/OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR MODIFICATION. THE FOLLOWING TERMS SHALL CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND SUNWAY LOST WORLD WATER PARK SDN BHD. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS TO SUNWAY LOST WORLD WATER PARK SDN BHD ONLINE TICKETING AND/OR USE OF THE ONLINE TICKETING SERVICES.

  • In order to use Sunway Lost World Of Tambun Online Ticketing Services, you must attain at least 18 years old or above as at the time of your usage/purchasing. If you are under 18 years old, you shall use Sunway  Lost World Of Tambun Online Ticketing services only under the supervision and with the consent of your parent or legal guardian.
  • The information, materials, functions and contents provided in the pages of this online ticketing may be changed from time to time with or without notice at Sunway Lost World Of Tambun absolute discretion. Your continued access or use of the online ticketing and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.
  • All prices quoted are in Ringgit Malaysian (RM). Prices are subject to change without prior notice.
  • You agreed to provide true, accurate and complete details asked in Sunway  Lost World Of Tambun online customer information.
  • You shall not impersonate or attempt to impersonate any other person by using the name, address, credit card information, e-mail address of any other person for any reason whatsoever, without prior consent or forge a header or otherwise manipulate identifiers in order to disguise the origins of an e-mail.
  • Payment being made does not mean that your transaction has been accepted. We will only send confirmation via email for purchases that has been verified as genuine purchases.
  • A valid pre-printed E-Ticket(s) must be produced upon arrival prior to entering Sunway Lost World Of Tambun Theme Park.
  • The E-Ticket is only valid if it is printed – either in colour or in black and white – on plain A4 paper, in portrait orientation (vertically) without modification to the print size, on a laser or inkjet printer.
  • Good printed quality is required; E-Ticket(s) that is poorly printed, damaged, illegible or only partly visible will be rejected and deemed to be invalid.
  • Sunway Lost World Of Tambun will not accept any E-Tickets that viewed on any digital devices (for example: smartphone, iPad and etc).
  • E-Ticket(s) must be purchased at least 24 hours before your visit date at Sunway Lost World Of Tambun Theme Park to allow your transaction to be processed. Failure to do so may mean normal admission charges will need to be paid in order for you to enter Sunway Lost World Of Tambun Theme Park.
  • E-Ticket(s) are non-transferable, non-exchangeable for cash and can be used once only. This E-Ticket(s) may not be resale and/or passed to any third party.
  • All the following uses are prohibited and may constitute criminal offence(s) :-

– The resale of E-Tickets to any third party;

– Uses of E-Tickets for any purposes that is unlawful or contrary to these Online Ticketing Terms and Conditions or Terms of Use of Online Ticketing;

– Use Online Ticketing Services in any manner that could damage, disable, overburden, or impair Sunway Lost World Of Tambun Online Ticketing Services or interfere with any other party’s use and enjoyment of them;

– Attempt to gain unauthorized access to any account, computer systems or networks associated with the Online Ticketing Services; or

– Obtain or attempt to obtain any materials or information through the Online Ticketing Services or by any means not intentionally made available or provided for by Sunway Lost World Of Tambun.

  • Sunway Lost World Of Tambun shall not be responsible or liable for any damages (whether direct, indirect, special or consequential), late or non-delivery of tickets, loss, embarrassment, goodwill expenses or loss of profit incurred or suffered by You under the circumstances including but not limited to the following:

– Discount vouchers, promotional coupons or other offers cannot be used in conjunction with E-Ticket(s).

– Unauthorized duplication and/or sale of this E-Ticket(s) will result in denial of entering to the park.

– No exchange, refund, replacement and/or extension will be made under any circumstances. No cancellation will be accepted upon confirmation of purchase.

– This online ticketing not being available;

– The email address is incorrect;

– Refusal from you (should such situations occur, the purchase is considered delivered & no refunds will be made);

– Any access, use or inability to access or use this online ticketing and/or any other website linked to this online ticketing;

– Any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of Sunway Lost World Of Tambun or of the payment gateway;

– Attacked or interfered by any computer virus, corruption, worms or by any person;

– Improper use or unauthorized use of this online ticketing;

– The taking and compliance of any of Your requests or instructions via this online ticketing or any affiliates’ website;

– Any inaccuracies, errors, defects of any content of this online ticketing or other websites linked to this online ticketing;

– Any operation malfunction or defect of Your computer terminal, systems or software used in accessing this online ticketing;

– The destruction or alteration of Your request, data or information transmitted by You to Sunway Lost World Of Tambun or its affiliates’ website;

– Natural disaster, violence, warlike situations and/or reasons beyond Sunway Lost World Of Tambun control

– And shall not be responsible or liable unutilized E-Ticket(s) and/or loss of recreational opportunities due to rides maintenance, capacity, inclement weather, special events and/or any circumstances beyond Sunway Lost World Of Tambun control.

  • It is the E-Ticket(s) guest responsibility to check prior to purchase that the information supplied in respect of the E-Ticket(s) is accurate. If inaccurate information is supplied this may result in additional charges or voiding of the E-Ticket(s).
  • Sunway Lost World Of Tambun reserves the right to request additional information or documentation from time to time for verification purpose.
  • Sunway Lost World Of Tambun reserves the right not to honour any online sales transaction if we have reason to believe that the transaction is fraudulent and if you have failed to provide accurate and complete information at the time of application.
  • Sunway Lost World Of Tambun Management reserves the right to substitute, amend or terminate any offers or promotions at any time without prior notice.
  • Sunway Lost World Of Tambun may vary, update or change these Online Ticketing Terms and Conditions at any time at its sole discretion without prior notice. Any variation, updates or changes will be posted on Sunway Lost World Of Tambun website. Your continued access to or use of Sunway Lost World Of Tambun Online Ticketing service after any such changes shall constitute your consent to such change.
  • Sunway Lost World Of Tambun reserves the right to terminate or suspend your access to Sunway Lost World Of Tambun Online Ticketing Service or any part thereof at any time without notice for any breach of terms and conditions.
  • Privacy Policy :
    The protection of personal data is an important concern to Sunway Lost World Of Tambun. By using Sunway Lost World Of Tambun Online Ticketing service, you consent to Sunway Lost World Of Tambun collection and use of your personal information in accordance with Sunway’s Privacy Policy. Please visit Sunway’s Privacy Policy to understand how Sunway may collect and use the personal information that you have provided to Sunway.

General Line: + 60 5542 8888 (Operating Hour: Wednesday – Monday, from 10 am – 6pm)
Email: [email protected]sunway.com.my

Online Ticketing Terms of Use

  • Adult rates apply to those aged 13 years old and above.
  • Children rates apply to those above 90cm in height and age 12 years old and below.
  • Senior Citizen rates apply for aged 60 and above – proof of age required.
  • FREE Admission for children below 90cm.
  • In order to use Sunway’s Online Ticketing services, you must attain at least 18 years old or above as at the time of your purchasing. If you are under 18 years old, you shall use Sunway’s Online Ticketing services only under the supervision and with the consent of your parent or legal guardian.
  • Tickets purchased are valid for 30 days from the date of purchase.
    All prices quoted are in Ringgit Malaysia (RM). Prices are subject to change without prior notice.
  • E-Ticket(s) must be purchased at least 24 hours before your visit date at Sunway Lost World Of Tambun Theme Park to allow your transaction to be processed. Failure to do so may mean normal admission charges will need to be paid in order for you to enter Sunway Lost World Of Tambun Theme Park.
  • No exchange, refund, replacement and/or extension will be made under any circumstances. No cancellation will be accepted upon confirmation of purchase.
  • You are required to tick on the check box in order to proceed to place your order. Kindly read and understand the terms and conditions (stated in the check box and it will direct you to the page when you clicked on it). By tick on the check box, you agree to be bound by these terms and conditions without limitation or qualification.